Privacy Policy
This Privacy Statement (“Privacy Statement”) explains CallRail Inc. (“CallRail” or “we” “our”) privacy practices and describes the ways in which we use (and don’t use) the information we receive from you and via callrail.com, app.callrail.com, or the CallRail mobile application (the “Sites”) in order for you to utilize the Services which we define and described in this Statement.

Your Consent
By using the Sites and Services (as defined below) you consent to the terms of this Privacy Statement. If you do not agree to the terms and conditions of this Privacy Statement, including having your personally identifiable information (“Personal Information” as defined herein below) used in any of the ways described in this Privacy Statement do not provide us with your information. If you don’t provide us with your information you may not be able to use certain parts or features of the Sites or the Services.

Updates and Notice of Material Change in the Use of Your Personal Information
We may update this Privacy Statement from time-to-time in our sole discretion. We reserve the right to change this Privacy Statement at any time but will provide you a notification of the change at least thirty (30) business days prior to the change taking effect. It is your responsibility to review this Privacy Statement for any changes each time that you use the Sites and Services.

Use of the Sites and Services by you following our posting of a new Privacy Statement on our Sites constitutes your acceptance of the Privacy Statement as modified. In the event we materially change the way in which we use your Personal

Information, we will provide you with notice and ask you to affirmatively accept the changes to a new Privacy Statement.

This Privacy Statement applies to all of CallRail’s Services. This Privacy Statement is incorporated as part of CallRail’s Terms of Service which applies with to your use of the Site and Services.

How To Contact Us
If you have any questions about these Terms of Use or would like to learn more about us, please email us at support@callrail.com or write to us at CallRail Inc., 100 Peachtree Street Suite 2700 Atlanta GA, 30303 or contact us by phone at 888-725-6512.

Description of Our Services
We offer our business customers a web-based interface phone and SMS communication services for measuring marketing campaigns, improving customer service, and improving sales performance. Our application offers call tracking, SMS communication, call routing, call recording, specific information about the caller, advertising channel information for incoming phone calls, as well as software maintenance and upgrades and customer support, that enable our business customers to track the performance of their advertising campaigns (“Services”).

Collection of Personal Information
CallRail collects the information on the callers that call our business customers through the dedicated phone numbers that our business customers have purchased through CallRail (or numbers our business customers have requested be ported into CallRail from another provider). This information includes: (1) the caller’s phone number, (2) the name displayed on the Caller ID (when available), and other data that may be correlated through your business customer’s data sources (for example, customer data from CRM systems), personal data sources (social contacts, email inboxes, etc, when such express consent is granted through the use of pop up dialogue boxes to prompt for approvals to access to relevant third party data), and third party data services (for example, White Pages, Contactive, FullContact). The data is collected in order to display relevant caller information related to an incoming phone call. With respect to our use of data collected from third party data services, the transmission of such data is encrypted using TLS encryption and all data cached is deleted and is not stored by CallRail for any longer than necessary for business purposes. We do not share this data outside of the application. We may use this data to increase the accuracy of caller information and provide more specific information to our customers regarding the call location, to describe the types of businesses that engage with our clients and to determine call histories for analytics purposes.

We also collect information on client website visitors via our JavaScript. This information includes IP address, User Agent, URLs visited on our client’s website, and other data that may be accessible through the JavaScript code installed on the client’s website. We use various in-house and third-party analytics tools to analyze the activity of our own clients as they use our website and our Products and Services.

When you register on our Sites we collect your Personal Information. Personal Information refers to information that tells us specifically who you are, such as your name, phone number, email, and postal address. We also collect company name and billing information but we do not store any of your billing information.

You may opt out of providing your Personal Information by not entering it when asked.

How We Use Your Personal Information
Personal information provided to CallRail is used to

Discuss products or services we provide
Provide our services that you have requested
Personalize and customize the application to your preferences
Make improvements to our sites and marketing campaigns
Resolve requests for customer support
Send information regarding CallRail, such as promotions, contests and events
Send an email newsletter regarding information we think you will be interested in
Disclosures and Transfers of Personal Information
We do not share with or disclose Personal Information to third parties, except when one or more of the following conditions is true:

We have your permission to make the disclosure;
The disclosure is necessary for the purpose for which the Personal Information was obtained;
The disclosure is to our credit card service provider in order to fulfill and carry out the purchase and provision of the Services requested by you;
The disclosure is permitted by relevant law;
The Personal Information to be disclosed is otherwise publicly available in accordance with the applicable law;
The disclosure is reasonably related to the sale or other disposition of all or part of our business or assets;
The disclosure is for our own marketing purposes, or, with your authorization, for the marketing purposes of third parties;
The party to whom the disclosure is made controls, is controlled by, or is under common control with CallRail;
The disclosure is in our sole discretion necessary for the establishment or maintenance of legal claims or legal compliance, to satisfy any law, regulation, subpoena or government request, or in connection with litigation;
The disclosure is in our sole discretion about users who we believe are engaged in illegal activities or are otherwise in violation of our CallRail Membership Agreement, even without a subpoena, warrant or court order; or
The disclosure is to outside businesses to perform certain services for us, such as maintaining our Site and Services, providing marketing assistance, and data analysis (“Administrative Service Providers”), including Administrative Service Providers outside the country or jurisdiction in which you reside.
Opting Out in the United States
You may opt out of being contacted by us, or receiving such information from us, at any time by sending an email to support@callrail.com. Separately, you may ask to provide an email address when registering for the Services.

We may also email you information regarding updates to the Services and to send information regarding CallRail, such as promotions, contests and events. Again, email will not be distributed or shared with third parties and you can opt out of receiving any communication by emailing support@callrail.com at the time it is distributed, or at the time any individual registers for the Service.

If, at any time after registering for information or ordering the Service, you change your mind about receiving information from us send us a request specifying your new choice. Simply send your request to support@callrail.com.

Opting In for Canadian Customers
If you’re a Canadian citizen, you will need to provide us with your express consent to being contacted by us, or receiving such information from us when you register to use the Services by selecting to opt in. This consent will be necessary in order to receive information regarding updates to the Services and for us to send you information regarding CallRail, such as promotions, contests and events.

Again, your email will not be distributed or shared with third parties and you can revoke your consent at anytime to stop receiving any communication by emailing support@callrail.com.

If, at any time after registering for information or ordering the Service, you change your mind about receiving information from us send us a request specifying your new choice. Simply send your request to support@callrail.com.

Third-Party Sites
The Site contains links to other web sites. CallRail is not responsible for the privacy practices or the content of these other web sites. You will need to check the policy statement of these others web sites to understand their policies.

California Resident’s Privacy Rights
Under California law, California residents may opt-out of our disclosing personal information about them to third parties for their marketing purposes. If you do not want us to disclose information to other companies for their marketing purposes, please contact us by any of the ways described in the “How to Contact Us” section below. Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of such information, please contact us by any of the ways described in the “Contact Information” section below, and we will respond within 30 days as required by law.

California law also requires us to disclose how we respond to your Web browser “do not track” signals or other mechanisms that provide you the ability to exercise choice regarding the collection of personally identifiable information about your online activities over time and across third-party Web sites or online services. We are also required to disclose whether other parties may collect personally identifiable information about your online activities over time and across different Web sites when you use the Sites. The below section of this Privacy Statement on Third Party Advertising and Tracking provides additional information on this topic for your review and consideration.

Do Not Track
Do-Not-Track is a public-private initiative, http://www.w3.org/2011/tracking-protection/, that has developed a technical “flag” or signal that an end-user may be able to activate within their browser software to notify websites that they do not wish to be “tracked” by 3rdparties as defined by the initiative. The initiative, however, has not reached a consensus as to exactly what technical or other actions those parties receiving the signal should take. As a result, Do-Not-Track has not yet been standardized and most websites, including CallRail, do not alter their behavior or change their services when they receive a “do-not-track” flag or signal.

Third Party Advertising and Tracking
Data about your activities online is being collected on our Sites for use in providing advertising tailored to your individual interests. We may use third parties such as network advertisers and ad exchanges to serve advertisements across the Internet and may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party sites and viewing of ads and of our content. Third parties may offer you a choice as to whether or not to have your information collected for that purpose. This section of the Privacy Statement provides details and explains how to exercise that choice.

You may see certain ads on other websites because we participate in advertising networks administered by third parties. These networks track your online activities over time by collecting information through automated means, including through the use of the technologies described in the “Do Not Track” Section above, and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our websites, such as the pages you have viewed.

These third-party Tracking Technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements too many times; and (c) understand the usefulness to you of the advertisements that have been delivered to you. You acknowledge and agree that associated technology may access and use your device and may set or change settings on your device in connection with the associated operations. Note that any images (or any other parts of content) served by third parties in association with third-party ads or other content may serve as web beacons, which enable third parties to carry out the previously described activities.

This collection and ad targeting takes place both on our websites and on third-party websites that participate in the ad network, such as sites that feature advertisements delivered by the ad network.

This process also helps us track the effectiveness of our marketing efforts. We and third-party vendors, including Google use first-party cookies and third-party cookies together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our websites. To learn more about the cookies we use, see our Cookie Policy.

Third-party Tracking Technologies are not controlled by us, even if they use our technology to help store or collect data. Statements regarding our practices do not apply to the methods for collecting information used by these third-party advertisers and others or the use of the information that such third parties collect. We do however work with third parties to make efforts to have you provided with the information on their practices and any available opportunity to exercise choice.

The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third-party advertisers or advertising networks or exchanges or related third parties. Further, while we may use a variety of companies to serve advertisements on the website, you may wish to visit http://www.networkadvertising.org/choices, which provides information regarding this practice by Network Advertising Initiative (“NAI”) members, and your choices regarding having this information used by these companies, including the “opt-out” procedures of NAI members.

Opting out of one or more NAI members only means that those NAI members no longer will be allowed under their own rules to deliver targeted content and/or ads to you, which will affect this and other sites, but does not mean you will no longer receive any targeted content and/or ads. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different device or change web browsers, your NAI opt-out may not, or may no longer, be effective. Additional information is available on the NAI’s website accessible by the above link.

You may also be able to opt-out of receiving third-party behavioral ads by visiting the Digital Advertising Alliance (“DAA”) website at http://www.aboutads.info/choices/#completed. Similar limitations may apply to the DAA opt-out. We are not responsible for effectiveness of or compliance with any third-parties’ opt-out options.

Correcting & Updating Your Information
To update billing information please email support@callrail.com. To discontinue the Service, email support@callrail.com. CallRail will respond to your correction or update request within at most 30 days from the date of your request.

Data Retention and Destruction
Information collected is retained by CallRail is retained indefinitely and available to our client for as long as they remain a client in good standing. If a client cancels their account (or is terminated for any reason), we make no guarantee that their data will remain if they wish to return later. A data sunset policy will likely be implemented in the future, but doesn’t exist today and we cannot guarantee that data is fully scrubbed from all backups and snapshots.

Confidentiality and Security
We restrict access to information collected about our customers and our visitors at our Sites to our employees, our affiliates’ employees, or others who need to know that information to provide services to our visitors or customers or in the course of conducting our normal business operations. We maintain appropriate physical, electronic, and procedural safeguards to protect the information collected via the Sites. We also advise all CallRail employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our Company’s business ethics standards and confidentiality policies.

CallRail protects its databases with various physical, technical and procedural measures and we restrict unauthorized access to our visitor and customer information. While we implement these and other security measures on our sites, please note that 100% security is not always possible. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.

Children’s Privacy
CallRail does not intend the Site and Services to be used by individuals under the age of 13. We do not seek or knowingly collect any Personal Information about children under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.

If you are the parent or guardian of a minor child who has provided us with Personal Information, you may contact us at support@callrail.com and we will use our best efforts to remove such information from our databases.

Social Media Platforms and Websites
Any information, communications, or material of any type or nature that you submit to our Sites (including, but not limited to any CallRail websites contained on a social media platform or website such as Facebook or Twitter) by email, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission”), is done at your own risk and without any expectation of privacy. CallRail cannot control the actions of other users of any social media platform or website and we are therefore not responsible for any content or Submissions contained on such sites and platforms. By visiting any of our Sites that are contained on a social media platform or website, you are representing and warranting to CallRail that you have reviewed the applicable privacy policy and terms of use of such platform or website and that you will abide by all such provisions contained therein.

Additionally, in the event that any one of the Sites offers a message board or any other interactive or social-type feature on a website administered directly by us, please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information (e.g., stories, pictures, ingredients, tips, etc.). Although we may take certain precautions to protect those who use these areas of the CallRail’s Sites, we encourage you to be wary of giving out any personal information in such public forums. The information you post can be collected and used by people you don’t know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.

Visiting our Site from Outside of the United States
Our application and database servers are located with Amazon Web Services (AWS). Some files, including stored audio recordings, are also stored with AWS. Your information may be transferred to, and maintained on, computers located outside of your state, province/territory, or country where the privacy laws may not be as protective as those where you live. If you are located outside the United States and choose to provide information to us, please be aware that we transfer Personal Information to the United States and process and store it there. As a result, this information may be subject to access requests from governments, courts, law enforcement officials and national security authorities in the United States according to its laws. Subject to the applicable laws, we will use reasonable efforts to ensure that appropriate protections are in place to maintain protections on the Personal Information. By submitting your Personal Information, you expressly consent to having your personal data transferred to, processed, and stored in the United States.

Additional Information for Residents of the European Union
For the purpose of GDPR regulations, CallRail is both a “Controller” and a “Processor”. CallRail is the Controller of personal information you provide to us about yourself as a customer or when requesting information about our products and services. For data you provide to CallRail or request that we collect as part of using the product and services, including but not limited to personal information of your own customers, we are a Processor.

CallRail is based in the USA. Personal information and data processed by CallRail is transferred to our servers in the USA. When transferred, we take all reasonable steps to protect your personal data, including encryption during data transit and storage.

For data for which we are the Controller, we collect personal information under the “legitimate interests” lawful basis. We use your data to provide the products and services that you have purchased or take steps to purchase from CallRail, as described previously. You have the right to review, correct, or erase any of your personal information that has been processed by CallRail, and the right to refuse direct marketing from CallRail. To request review, corrections, or erasure of any personal data processed by CallRail, or for any other questions or concerns regarding privacy in the European Union, please contact our Privacy Team at privacy@callrail.com.

For data for which we are the Processor, we do not transfer personal information to third parties except as outlined in our list of sub-processors, and then only in order to provide the services you request. Individuals with questions about how their personal data is being used should first contact the Controller. If concerns remain, you may contact our Privacy Team at privacy@callrail.com.

Please check for updates at https://www.callrail.com/privacy/

Calendly – Meeting Booking Software

Privacy Policy | Calendly

Privacy Policy.
Effective January 1, 2021

Calendly LLC (“Calendly”, “we”, or “us”) recognizes the importance of privacy. We want you to feel confident using our services, and this privacy notice (“Privacy Notice” or “Notice”) is to help you understand and describe how we collect, use, and disclose your information.

What information we collect and how it is collected

With whom we may share information

Legal basis for processing the information

Your rights and choices

Security and storage of the information

Third-party websites

Users outside the United States

CCPA Compliance

Changes to the Notice; and

Contacting Calendly

Throughout this document, we will use a few terms to describe various products and roles. All of the text, data, information, software, graphics, photographs and more that we and our affiliates may make available to you, plus our websites and any services, plug-ins, software, or applications (including Calendly Click, Calendly for Chrome, Calendly for Firefox, and any Calendly applications) that we may provide all together constitute the Calendly “Website.” Calendly “Users” are the people who have created a Calendly account, and “Calendly Invitees” are people who have scheduled a meeting with a Calendly User but may or may not have registered with Calendly. A Calendly “Viewer” is a person who visits the Calendly Website but may or may not be a Calendly User or Calendly Invitee.

Any terms defined in the Terms of Use, End User License Agreement, and Data Processing Addendum and not otherwise defined in this Privacy Notice are hereby adopted by reference in this Privacy Notice.

Educational Use.
For educational service providers and schools, please see our FERPA and COPPA Privacy Policy and Notice.

Information We Collect.
We collect information about you directly from you and automatically through your use of our Website. We may combine information automatically collected with other information that we have collected about you including from publicly available sources.

In order to help you protect yourself and your information, we encourage you to provide only that information that is necessary for using our Website. For example, to schedule a meeting you may only need to provide us with a name, email address, date, and time.

Calendly is not directed to children under thirteen (13) years of age and we do not knowingly collect Personal Information from children under 13. If we discover that a child under 16 has provided us with Personal Information, we will promptly delete such Personal Information from our systems.

Information You Provide Voluntarily.
Calendly collects the following information, either directly from Calendly Users, Invitees, or Viewers, or through third-parties regarding Users, Invitees, or Viewers.

Appointment Information.
A Calendly User, Invitee, or a third-party may voluntarily give us certain information. This can include names, email addresses, and phone numbers; email addresses of other people; the subject of the meeting; and any other information provided to us or as required by the Calendly User upon scheduling, pursuant to the Calendly Terms of Use. If you receive an invitation from a Calendly User but do not wish to become a Calendly User, please contact the Calendly User who sent the invitation through other means to set up your meeting.

Calendar Information.
A Calendly User may connect their calendar with Calendly. Our calendar integration only checks the duration and free/busy status of the events in your calendar so that we don’t book you when you’re busy. We never store who you are meeting with, their email address, the meeting title, or any other details about the appointments in your connected calendar.

Billing Information.
If you purchase a premium version of Calendly, our third-party payment processors will collect and store your billing address and credit card information. We store the last four digits of your credit card number, card type, and the expiration date.

Information Collected Automatically.
Like many websites, we and our Service Providers use Cookies, web beacons, and other technologies to receive and store certain types of information when you interact with us through your computer or mobile device subject to your opt-out preferences (see Your Rights and Choices section below). Using these technologies helps us customize your experience with our Website, improve your experience, and tailor marketing messages. Here are some of the types of information we collect:

Log & Device data.
When you use Calendly, our servers automatically record information (“log data”), including information that your browser sends whenever you visit our Website. This log data may include the web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or location. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.

Cookie data.
Depending on how you’re accessing our services and subject to your opt-out preferences, we may use “Cookies” (a small text file sent by your computer each time you visit our Website, unique to your Calendly account or your browser) or similar technologies to record log data. When we use Cookies, we may use ‘session’ Cookies (that last until you close your browser) or ‘persistent’ Cookies (that last until you or your browser deletes them). For example, we may use Cookies to keep you logged into Calendly. Some of the Cookies we use are associated with your Calendly account (including personal information about you, such as the email address you gave us), and other Cookies are not. Calendly provides a centralized cookie management service across the entire Calendly application. You can find the link to manage your cookie preferences at the bottom of the Calendly homepage.

Third Party Tools.
Subject to your opt-out preferences (see ‘Your Rights and Choices’ below), we use third-party Service Providers such as Google Analytics to provide certain analytics and Viewer interactions services to Calendly in connection with our operation of our Website, including the collection and tracking of certain data and information regarding the characteristics and activities of visitors to Calendly. You may opt-out of relevant cookies using opt-out features on their respective websites.

Calendly may implement Google reCAPTCHA Enterprise to help prevent spam and abuse. reCAPTCHA Enterprise collects hardware and software information, such as device and application data, and sends it to Google for purposes of providing, maintaining, and improving reCAPTCHA Enterprise and for general security purposes. This information is not used by Google for personalized advertising. Your use of reCAPTCHA Enterprise is subject to Google’s Privacy Policy and Terms of Use.

How We Use Your Information.
We may use information that we collect about you, including Personal Data, to:

Provide the Calendly Service.
We will use your information to provide our Website to you; including facilitating scheduling; managing your account; responding to your inquiries; and for other customer service and support purposes. We use the payment information you provide to us in order to alert you of past, current, and upcoming charges, to allow us to present the billing history to you on your billing page in the Website, and to perform internal financial processes, such as looking at the status of a credit card charge. In the event of a credit card dispute, we also share account information with your bank to verify the legitimacy of a charge.

Understand and improve our products.
We will perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.

1.0 Communicate with you.
1.1 Service related communications.
We may send you service and administrative emails to ensure the service is working properly. We will also email you regarding your calendar appointments. These messages are considered part of the service and you may not opt out of these messages.

1.2 Promotional.
Subject to your opt-out preference, we may send you emails about new product features or other news about Calendly or on topics we think would be relevant to you. You may opt out of receiving these communications at any time. Visit the ‘Your Rights and Choices’ section below. For Calendly Invitees, please be assured that we do not use the email addresses that you enter to schedule a meeting with a Calendly User to send any type of direct marketing.

1.3 Responding to your requests.
We will also use your information to respond to your questions or comments.

1.4 Administrative.
We may contact you to inform you about changes in your services, our service offering and other important service-related notices, such as changes to the Notice or about security or fraud notices.

Protecting Rights and Interests.
We will use your information to protect our rights and interests as well as the rights and interests of our Users and any other person, as well as to enforce this Notice or our Terms of Use.

Legal Compliance.
We may use your information to comply with applicable legal or regulatory obligations, including complying with requests from law enforcement or other governmental authorities, or in legal proceedings involving Calendly.

Other.
We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection subject to your consent.

With Whom We May Share Your Information.
We do not sell your information to any third parties or disclose it in exchange for money or other valuable consideration. We do not share your Personal Data with others except as indicated within this Notice, or when we inform you and give you an opportunity to opt-out of having your Personal Data shared.

We will never use Invitee data to send direct marketing via emails, SMS, physical mailings, or other similar communication channels to advertise or promote the use of our product and services or those of a third-party.

We may share information we collect about you, including Personal Data, in the following ways:

With third-party Service Providers, agents, contractors, or government entities.
We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with providing services to you:

We may engage Service Providers to process credit card transactions or other payment methods. We may also engage Service Providers to provide services such as monitoring and developing Calendly services; aiding in communications, infrastructure, and IT services; customer service; debt collection; analyzing and enhancing data. These Service Providers may have access to your personal or other information in order to provide these functions. In addition, some of the above-listed types of information that we request may be collected by third-party Service Providers on our behalf.

We may share information with Service Providers and government entities for legal, security, and safety purposes. This includes sharing information in order to enforce policies or contracts, address security breaches, and assist in the investigation of fraud, security issues, or other concerns.

We require Service Providers to agree to take reasonable steps to keep the Personal Data that we provide to them secure. We do not authorize them to use or disclose your Personal Data except in connection with providing their services.

Affiliates.
We may disclose information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Privacy Notice.

We may share your data if we believe that disclosure is reasonably necessary to comply with a law, regulation, legal, or governmental request; to respond to a subpoena, court order, warrant, or other legal process; to enforce applicable Terms of Use or this Notice, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person, or Calendly; to detect, prevent, or otherwise address, security or technical issues, illegal, or suspected illegal activities (including fraud); or as evidence in litigation in which we are involved, as part of a judicial or regulatory proceeding.

If you are using Calendly as a paid member of an organization or using your organization’s email domain (thereby representing yourself as a member of the organization), we may share your email address and plan information with an authorized agent of your company upon request in order for them to administer the account for the company.
Microsoft’s Privacy Statement

Your Rights and Choices.
Account.
In order to keep your Personal Data accurate and complete, you can log in to review and update your account information, including contact and billing information, via your account settings page. You may also contact us to request information about the personal data we have collected from you and to request the correction, modification or deletion of such Personal Data. We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, cancel your account or request we delete or no longer use your account information to provide you our Website, contact us at support@calendly.com or the address set forth at the end of this Notice. Subject to applicable law, we will retain and use your account information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

E-mail.
As described above, if you do not wish to receive promotional emails from us, you may opt out at any time by following the opt-out link contained in the email itself. Please note that it may take up to ten (10) days to process your request. Please also note that if you opt out of receiving marketing communications from us, we may continue to send to you service-related emails which are not available for opt-out. If you do not wish to receive any service-related emails from us, you have the option to delete your account.

Cookies.
You may also refrain from providing or may withdraw your consent for Cookies via your browser settings. Your browser’s help function should contain instructions on how to set your computer to accept all Cookies, to notify you when a Cookie is issued, or to not receive Cookies at any time. Please keep in mind that Cookies are required to authenticate Calendly Users as well as perform some actions within Calendly (such as to pay for an event as an Invitee via Calendly), so in order to use the Website, some Cookies are often required. You may also manage the use of targeting, performance, and functional cookies on this website by clicking the Cookie Settings link located on the footer of this page.

Third-party analytics services.
Some of the services used provide the ability to opt-out.

You may opt out of Google Analytics’ services using the Opt-Out feature on their website. The Google Analytics service is provided by Google Inc. You can opt-out from Google Analytics service from using your information by installing the Google Analytics Opt-out Browser tool: https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.

You may opt out of Clearbit’s services using their opt-out feature: https://claim.clearbit.com/claim. For more information on the privacy practices of Clearbit, please visit their privacy policy: https://clearbit.com/privacy.

You may opt out of Facebook Pixel’s services using their opt-out feature: https://facebook.com/help/568137493302217. For more information on the privacy practices of Facebook, please visit their Data Policy: https://facebook.com/about/privacy
Additional Rights.
Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.

Security and Storage of Information.
We have taken reasonable steps to help protect the personal information we collect. More information on Calendly security and storage practices is available here.

Calendly takes the security of your personal data very seriously. We work hard to protect the personal data that you provide from loss, misuse, and unauthorized access, or disclosure. Given the nature of communications and information processing technology, there is no guarantee that personal data will be absolutely safe from access, alteration, or destruction by a breach of any of our physical, technical, and managerial safeguards. Please visit our security and privacy page for additional information about our safety standards.

You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a unique and complex password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

We retain the personal data we collect for so long as is reasonably necessary to fulfill the purposes for which the data was collected, to perform our contractual and legal obligations, and for any applicable statute of limitations periods for the purposes of bringing and defending claims.

Third-Party Links.
Our Website may contain links to third-party websites and applications. Subject to your opt-out preferences (see Your Rights and Choices), we may also use third-party advertisers, ad networks, and other advertising, marketing, and promotional companies, to serve advertisements on our Website. Any access to and use of such linked websites and applications is not governed by this Notice but instead is governed by the privacy policies of those third parties. We do not endorse these parties, their content, or any products and services they offer, and we do not endorse these parties, their content, or any products and services they offer, and we are not responsible for the information practices of such third-party websites or applications.

Users Outside the USA.
Our application and database servers are located here in the United States.

If you are an individual located in the European Economic Area, the United Kingdom, Canada or another jurisdiction outside of the United States with laws and regulations governing personal data collection, use, and disclosure that differ from United States laws, please be aware that information we collect (including through the use of methods such as Cookies and other web technologies) will be processed and stored in the United States or in other countries where we or our third-party Service Providers have operations. By submitting your personal data to Calendly and using Calendly, you expressly consent to have your personal data transferred to, processed, and stored in the United States or another jurisdiction which may not offer the same level of privacy protection as those in the country where you reside or are a citizen.

In connection with the operation of its Website, Calendly may transfer your personal data to various locations, which may include locations both inside and outside of the European Economic Area. We process personal data submitted relating to individuals in Europe via the Standard Contractual Clauses.

Do Not Track.
We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

Dispute Resolution.
Details regarding Calendly’s dispute resolution process are available in the Calendly Terms of Use.

Changes to this Notice.
This Notice is current as of the Effective Date set forth above. This Notice may change if there is a material change to the way information is handled at Calendly, or to clarify our Notice or adjust clerical errors. If any changes are made, we’ll post them on this page, so please be sure to check back periodically. If you continue to use Calendly after those changes are in effect, you agree to the revised Notice.

Contacting Us.
If you have any questions or comments about this Notice, please contact us at support@calendly.com. For questions or comments outside of the Privacy Notice, please contact us at support@calendly.com.

Privacy Notice for California Residents.
Effective January 1, 2021

This Privacy Notice for California Residents (“California Notice”) supplements the Calendly Privacy Notice. It applies solely to Calendly Users, Viewers, and Invitees who live in the State of California (“California Residents”). Calendly adopts this notice to comply with the California Consumer Privacy Act of 2019 and any subsequent amendments (“CCPA”). All terms used in this California Notice have the same meaning as when used in the CCPA. For frequently asked questions related to the CCPA please view our CCPA FAQs Page.

Information Calendly May Collect Regarding California Residents.
Calendly collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). In particular, our Website may have collected the following categories of Personal Information from California Resident Users, Invitees, and Viewers within the last twelve months, for the purpose of establishing, maintaining, and supporting the services that we provide through our Website:

A. Identifiers: real name; alias; email address; internet protocol address.

B. Personal Information categories listed in Cal. Civ. Code Sec. 1798.80(e): Real name; phone number.

C. Commercial information: Purchase records regarding Calendly products.

D. Internet or other similar network activity: Data on Viewers’ interaction with the Calendly Website.

Calendly Obtains the Categories of Personal Information Listed Above from the Following Categories of Sources

Directly from our Users and Invitees.

Indirectly from our Users and Invitees.

Directly and indirectly from activity on our Website.

From third parties that interact with us in connection with the services we perform.

How California Resident Personal Information May Be Used.
We may use or disclose the Personal Information we collect for one or more of the following business purposes:

To fulfill or meet the reason for which the information is provided.

To provide you with information or services that you request from us.

To provide you with email alerts and other notices concerning our services, or news that may be of interest to you.

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.

To improve our Website.

For testing, research, analysis and service development.

As necessary or appropriate to protect Calendly and our Users.

To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

As described to you when your Personal Information was collected, or as otherwise set forth in the CCPA.

To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Calendly is among the assets transferred.

Calendly will not collect additional categories of Personal Information or use the Personal Information we collect for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information.
We may disclose your Personal Information to a third-party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing your contract.

We disclose your Personal Information for a business purpose to the following categories of third parties:

Service Providers.

Third parties to whom you or your agents authorize us to disclose your Personal Information in connection with the services we provide to you.

Government representatives as required by law.

In the preceding twelve (12) months, we have not sold any Personal Information.

Access to Specific Information and Data Portability Rights.
You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of Personal Information we collected about you.

The categories of sources for the Personal Information we collected about you.

Our business or commercial purpose for collecting or selling that Personal Information.

The categories of third parties with whom we share that Personal Information.

The specific pieces of Personal Information that we have collected about you.

Deletion Request Rights.
You have the right to request that we delete any of your Personal Information that we have collected from you and retained, subject to certain exceptions. All deletion requests will be managed in accordance with Calendly Deletion Procedures. Deletion requests should be sent to support@calendly.com. Once we receive and confirm your verifiable request, we will delete (and direct our Service Providers to delete) your Personal Information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the Personal Information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

Debug software to identify and repair errors that impair existing intended functionality.

Comply with the California Electronic Communications Privacy Act.

Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

Comply with a legal obligation.

Otherwise lawfully use that information in compatibility with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights.
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by reaching out to support@calendly.com.

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable California Resident request for access or data portability twice within a 12-month period.

The request must:

Provide sufficiently detailed information to allow Calendly to reasonably verify that you are the person to whom the requested Personal Information pertains or their authorized representative.

Include sufficient detail to allow us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Making a verifiable consumer request does not require you to create an account with us.

Calendly will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format.
We will attempt to respond to California Resident requests in as timely a fashion as possible. In the event of delays over 60 days, we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. Any disclosures we provide will only cover the 12-month period preceding the verifiable receipt of a California Resident’s request. The response we provide will explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before fulfilling your request.