Ross – Living Live
Ross powers live video productions for billions of global viewers daily with the industry’s widest range of high impact, high efficiency solutions and services. Ross makes it easy to create compelling news, weather and sports broadcasts, engaging content for sports stadium screens, entertainment shows and rock concerts, educational institutions, legislative assemblies, corporate presentations and inspiring content for houses of worship.
Ross solutions have impressed the audiences and marketing partners of Eurosport, BBC World, SKY, Yahoo! Finance, and the international esports powerhouse ESL. Ross provides an unrivalled range of products and services that includes cameras, real-time motion graphics, production switchers, robotic camera systems, augmented reality/virtual studios, video servers, infrastructure and routers, social media management, newsroom systems and live event production services.
As a privately held and self-funded company, Ross Video has a long and stable history and has enjoyed 29 consecutive years of growth. As well as being free from the influence of external financiers, Ross Video controls its own destiny by owning its own manufacturing facilities, doing all primary research and development in-house, and marketing its products internationally through a global sales force and network of business partners.
A Global Company
Ross Video has corporate offices in North America, Europe, Asia and Australia, and supporting sales and service operations strategically located around the world. The company’s manufacturing operations and its headquarters for administration and finance, are located in Iroquois, Canada. Canada’s “Silicon Valley” in Ottawa, Canada, is home to the company’s marketing, research and development, as well as its North American customer experience and demonstration center.
24/7/365 technical support and immediate access to spares is crucial when deploying mission-critical technology. Ross Video offers lifetime technical support by telephone, email and MS-Teams. Spares are stored at strategically located logistics hubs around the world to ensure prompt delivery when required. This quick-ship service is available to all customers who buy Ross Video products and not just those on extended warranty programs.
Ross Video’s state-of-the-art factory in Iroquois is run by experts in high-tech manufacturing, quality and efficiency. The company’s engineers use the most advanced high-precision components and techniques, with processes and technologies optimized to suit the needs of the high-mix, low-volume broadcast industry. This enables the company to be highly vertically-integrated, ensuring that quality, delivery times and cost all remain completely under its control — something that isn’t possible with an outsourced model. In fact, Ross Video’s lead times, customer service and quality are among the best in the industry.
Three high-speed pick-and-place surface mount lines run 16 hours a day. Increased automation and efficiency have doubled peak capacity in the pEverything Ross Video manufactures is made to international environmental standards, including the European RoHS directives.
In-house research and development enable Ross Video to create breakthrough products, but also commit to the long-term evolution and support of all the company’s products and technologies. Ross Video’s engineers develop deep industry knowledge through front-line exposure to customer requirements and development-level support is used to solve customer problems whenever necessary.
Ross Video’s highly knowledgeable global sales force enjoy an average of one full month of product training a year and have a unique “karate belt” style training program on products and their customer applications. The company’s goal is to provide added value with every interaction and deliver a superior customer experience every time.
Working Well With Others
Ross Video has a long history of collaborating with other industry companies. At Ross, it is understood that products do not exist in isolation and must work as part of a wider solution if they’re to deliver a successful end result for customers. The OverDrive production automation solution, for example, integrates with products from more than 50 different manufacturers. Additionally, the Ross Audio Protocol or “RAP,” created through experience with OverDrive, fills a vacuum in the industry for a standard, easy-to-use protocol for audio mixers. RAP, established and maintained by Ross, has now been adopted by many of the major audio console manufactures and is also used by competitors.
With its comprehensive portfolio that includes both base band video and IT file-based solutions, Ross Video is well positioned to help customers meet the creative, business and technical challenges they face every day. Ross also offers a mix of hardware and software-centric solutions. Ross understands that the mix and convergence of these technologies is central to meeting the needs of the industry as well as growing the company. The main development lab in Ottawa is home to more than 100 highly skilled engineers who are working on the next generation of Ross Video solutions, systems, and technologies.
Customer Segment Highlights
Ross Video’s customer base is global and diverse, providing the revenue stability that enables the company to navigate challenging times, continue to grow, and invest in the future. Among other things, Ross Video:
Manufactures Carbonite – the world’s best-selling midsize production switcher family.
Is the number one supplier of live production solutions to sports stadiums, working with 58% of NFL venues in the US, and 45% of combined US venues for MLB, NBA, NFL, NHL and MLS.
Manufacturers OverDrive, the leader in automated production control with over 400 international deployments.
Manufactures openGear®, the industry-standard card and chassis platform that has over 130 international partners and was recognised in 2017 with a Technical Emmy® Award.
Offers the fastest-growing graphics platform in live production that is used to produce some of the world’s leading broadcast shows, sporting events and awards ceremonies, including the Academy Awards®, Grammy® Awards, Tony Awards® and Academy of Country Music Awards, among others.
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